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From Diablo 2 Wiki

Kaelan is the only one of the city guards who speaks, albeit briefly. He stands beside the entrance to the Palace, preventing anyone from entering until the Arcane Sanctuary quest is activated.

Once the quest is activated and Jehryn allows your character into the palace.

Kaelan and his fellow guard on the other side of the doorway are interesting to compare to the Act Two mercenaries. The are identical in appearance, save for their shiny golden helmets, while the common Act Two mercs go bareheaded, no matter what the character who hired them gives them for equipment.


Before the Arcane Sanctuary quest is activated

You may not pass.

After the Arcane Sanctuary quest is activated

Stay out of trouble.
Welcome to the palace.
You may enter the palace.


Hey, hero! You're asking for trouble, if you leave town now.