Well, I got some response from the sales area after I forwarded the UNREAD e-mail to them as you cna see. It is still a formmessage but hell at least someoen didnt just press delete.
I also got another message from the HACK area wiht a long arse drawn out autoreply abotu how to turn in hacks. Hell I dont know how these things work sso how the hell am I suppose to tell them???
I think I will focuse my attention to gaming mags and see what happens but i am not letting up.
********************************************
Hello Tim,
Thank you for submitting this information, as we are committed to making our
games and Battle.net as enjoyable as possible. We appreciate your feedback.
I will forward your report to the appropriate people. While I cannot
guarantee a response, I can assure you it will be read.
If you have any further questions or problems, please feel free to contact
us at
[email protected].
Regards,
Doug A.
Lead Billing Representative
Blizzard Entertainment
http://www.blizzard.com/support
If you reply, please include all previous text and files related to this
e-mail.
Customer satisfaction is a top priority here at Blizzard Entertainment, and
we would like your feedback on the level of service you have received.
Please feel free to provide such feedback at the following web address:
http://www.blizzard.com/support/?id=eSurvey000&i=80&d=8/2/2004%2010:24:13%20
AM&t=&n=Doug%20A.
-----Original Message-----
From: Tim Bratton
To: Sales
Sent: 8/2/2004 9:25:55 AM
Subject: Fw: Not read: Need Action on Hacks
Is this really the type of support and or reaction your customers are
suppose to receive?
Tim Bratton
----- Original Message -----
From: "Online Support" <
[email protected]>
To: "Tim Bratton" <>
Sent: Monday, August 02, 2004 10:27 AM
Subject: Not read: Need Action on Hacks
> Your message
>
> To: Hacks
> Subject: Need Action on Hacks
> Sent: Mon, 2 Aug 2004 08:41:28 -0700
>
> was not read
>
********************************************************
Thank you for your email. This is an automatic reply to confirm that your
message has been received by us at
[email protected].
The hacks mailbox is unable to provide support for the following issues:
* Obtaining lost or stolen account passwords.
* Replacing damaged, lost or stolen CD keys.
* Replacing lost or stolen items.
* Requests for technical support and/or games play hints.
All emails regarding these should be directed to
[email protected] or you
can also call us at 1-949-955-1382, M-F 9am-6pm PDT and we'll be happy to
help you out.
Due to the volume of Email received by us at
[email protected] it is not
always possible for us to respond to each Email message individually, this
may be the only email you receive from us regarding this matter. Please be
assured that your concern is being addressed, we do investigate *all* issues
submitted to us. As such, please do not interpret a lack of response as a
lack of action taken.
Additionally, due to the amount of emails we receive we request that emails
sent to
[email protected] be formatted as described in the "Where can I
report hacks or exploits?" section under frequently asked questions. If you
have not already done so please re-send your email formatted as noted below
making sure to describe the problem in the body of the email and include any
screen shots, replays, hacks, or other files as needed. We apologize for any
inconvenience this may cause.
While it is our goal to combat cheating and hacking on multiple fronts, we
realize this effort will be difficult without the active support of our
customers and fans. With assistance, such as that provided by our customers
and fans, our efforts to diminish cheating and hacking within the Battle.net
community will prove to be more effective. Thank you for your show of
support and concern, it is appreciated by each and every individual within
our company.
***************************************************************************
* Please Note: *
* If your message contains obscenities, abusive, or threatening language *
* directed at our staff, it will be discarded without further action. *
* Please remember that the people who read emails at this address are *
* working to address and/or resolve the issues submitted to us. - Hacks *
***************************************************************************
Please take a look at
http://www.blizzard.com/support/ for the latest
support news and
http://www.battle.net/forums/board.aspx?ForumName=battlenet-status for
updated information on Battle.net.
Here are some answers to frequently asked questions:
Q: If I (or someone I know) use a hack (map hack, skill hack, etc.) will my
account get deleted/banned/muted?
A: In keeping with our aggressive stance against hacks and cheats, we have
deleted accounts that were caught using hacks including but not limited to
map hacks, duping hacks and server-crashing or game-terminating hacks.
Please note, however, that for Diablo II if you do anything that is unusual
(such as getting disconnected while in a trade screen on Battle.net),
Battle.net will stop you from joining non-passworded games. This is usually
a temporary problem and you should be able to join games again in the next
day or two.
We will continue to monitor the Battle.net Realms for malicious players. Be
aware that if you are caught using a hack, we will take action against the
account(s) up to and including having the account permanently banned and
possibly even your CD-Key from accessing Battle.net. We regret having to
employ these extreme measures, however, certain unscrupulous players have
impaired the gameplay of the Battle.net community as a whole, and severe
action is now both warranted and required. We appreciate your understanding
and cooperation in this matter.
Please note that these actions are final and will not be reversed under any
circumstance. Period.
Q: Is it OK to use the (map, skill, grab, etc.) hack as I think it is
useful and/or doesn't hurt anyone or the game?
A: See above.
Q: I just reported someone for using a hack/duping/trying to scam people;
will you actually take any action against them?
A: We truly appreciate you alerting us to behavior that might negatively
impact Battle.net's online gaming community. We will take appropriate steps
to notify the offender of the parameters set forth in the Battle.net terms
of use agreement as well as the consequences for not following the posted
rules. While it is our preference not to ban players from Battle.net, we
will not hesitate to do so in the event that players persistently violate
the Battle.net Terms of Use agreement.
Q: How can I protect my computer/battle.net account from hackers?
A: For information about protecting your computer against hackers please
take a look at:
http://www.blizzard.com/support/?id=msi0504p
Q: Can you send me any hacks, cheats, trainers? Can you teach me to hack?
A: Blizzard Entertainment does not distribute hacks or information on their
locations. We also will not teach you how to hack.
Q: Are all methods of duping stopped?
A: All known methods of duping have been fixed. We will continue to monitor
the Diablo II realms for duplication exploits and fix them as needed.
Q: Why have some of my items of a certain type vanished?
A: The Realm scans for duplicated items and may delete any duplicates that
it finds. You might have traded for a duplicated item and it may have been
deleted by our servers.
Q: What items were selected for deletion?
A: All rare and unique items were scanned for duplicates.
Q: Why did Blizzard Entertainment only delete some of the dupes, and not
every dupe?
A: Blizzard Entertainment wants to maintain an enjoyable and balanced play
experience for every user. To that end, we removed all but one duplicate
item. We're making an effort to protect those players that legitimately
traded for those items.
Q: If I gamble for two unique items of the same type (e.g. two Stones of
Jordan) or find them by killing monsters, will they be considered dupes and
deleted?
A: No. Items legitimately gained through gambling or dropped by monsters
are not duplicates, even if they have the same name.
Q: If I trade for an item, and already have one of the same type (e.g. I
have a Stone of Jordan, and trade for another one from a player), will one
of them be deleted?
A: If the items are dupes, then one of them will be deleted. If you
already have a certain item, then in order to prevent deletion it is
suggested you not trade for a copy of that item.
Q: Is there anyway to tell if an item is a dupe?
A: No, there is no way to tell if an item is a dupe or not, however there
is one exception. One of the last duping exploits put a socket on the item
and/or personalized the item. You may want to exercise caution if the item
is personalized or socketed.
Q: Can you replace/restore my lost/stolen items?
A: We are very sorry to hear that you are missing or have lost your items.
Unfortunately, we cannot restore any items, no matter the cause. We are
sorry for any inconveniences that this has caused you, but the only way to
replace them is to find or trade for new ones.
Although unexplained lost items can often be attributed to the following
reasons:
- If you die again before you pick up your corpse all the equipment that you
have on your second body will fall to the ground.
- Use of a 3rd-party program, such as a trainer, cheat, or hack, could
install a type of back door or Trojan virus into your system. This can
allow others to be able to steal your items, get your account password
and/or other important information for your system.
- The Realm scans for duplicated items and may delete any duplicates that it
finds.
we do look into reports of players losing items mysteriously. Although we
cannot restore lost items, if you do not feel that your loss of items was
due to the reasons above then please send an email to
[email protected]
with the subject line "Lost items/ No Corpse" and tell us what happened.
Explain what you lost, and what happened leading up to the time that you
found the items gone. Also include your account name, character name, which
realm you were on, and approximately what time and date the items
disappeared.
Q: Where can I report hacks or exploits?
A: You can send your reports to
[email protected]. Please send your email
formatted as noted below making sure to describe the problem in the body of
the email and include any screen shots, replays, hacks, or other files as
needed. We apologize for any inconvenience this may cause.
Put the following information in the subject line of the email in this
Format:
[Account Name] or [Site Address] [Game Name] [Problem]
[Realm/Gateway]
Where as:
* [Account Name] and [Realm/Gateway] are used when reporting a user to us
for TOS/EULA violations while playing on Battle.net
* [Site Address] is used when reporting an internet site (web, FTP, IRC,
etc.) that is hosting cheat, crack or hack files for a Blizzard
Entertainment title.
* [Game Name] is the name of the game. Please use one of the following:
StarCraft, Diablo II, Diablo II LOD, Warcraft II, or Warcraft III.
* [Problem] is a one or two word description of the problem. Please use one
of the following: maphack, drop hack, scammer, dupe, duper, or other.
Here are some examples:
* Reporting a Warcraft III maphacker: evil_haxor Warcraft III maphack USWest
* Reporting someone trying to scam Diablo II accounts: evil_haxor Diablo II
scammer uswest
* Reporting a hacksite for warcraft III:
www.somehacksite.net Warcraft III
hacksite
* Reporting information about a hack: (telling us how it's done or alerting
us to a new hack) DiabloII new dupe method
Please Note:
* When reporting a hack please give as much information as you have about
it, preferably exact steps so we can reproduce it.
* Warcraft III users be sure to attach your saved replay file.
Regards,
Anti-Piracy Team
-----------------
Blizzard Entertainment
http://www.blizzard.com/support
If you respond to this email, please attach all previous messages and files
relating to this issue.
-----Original Message-----
From:
To: Hacks
Sent: 8/2/2004 8:27:19 AM
Subject: Need Action on Hacks
Dear Sirs/Madams of Blizzard, Inc.
I am writing to you today to respectfully request that you take action to
remedy a situation that is causing the quality of your Diablo 2 servers to
deteriorate and cause a game play environment that is unfair and lacking the
quality which you claim to provide to the consumers of your product.
As you are probably aware, through the Battle.net forums and other Diablo 2
related forums as well as your tech support and abuse reporting devices,
TPPK scripts, bots, Maphack, duping schemes and other third-party programs
have become ubiquitous in use on all of the Diablo 2 realms. This has caused
an unfair advantage to the users of those hacks, most especially in the
current ladder race to which a prize has been made available by your
company.
This message is a result of legitimate users of your products frustration at
the perceived lack of action towards those who would undermine the quality
of your products, services and the quality of the gaming experience you are
providing. We have all, at one point in time, taken in-game screen shots of
hack users and cheaters, submitted them to the facilities which you have
provided to address those issues only to see the same accounts and
characters continue to plague the legitimate consumers of your products.
Blizzard, Inc. we challenge you to step up to the plate and address the
rampant hacking issues that have become endemic on your Diablo 2 realms.
We who have demonstrated our support and commitment to your products are
counting on you to pull through to provide a timely solution to this
problem.
Sincerely,
Tim Bratton
Senior Tool Engineer
And I agree that we'll probably get far more action if a magazine or high-traffic website picks up on the form letter. There are only a few of us here... given how much junk they must get in the hacks/support/sales mail boxes, I have to think we alone won't make much of a impact. But that doesn't mean it isn't worth trying!
