This email is a statement to inform you that I no longer wish to have you do any work to my computer. You have consistently neglected to perform the services which I hired you to perform, and I am entitled to a full refund of $75.
Although I'm disappointed, I completely understand why you have not been able to devote your time to my needs. You've stated many times over that you have been working incredibly hard on various projects this past week and a half. I know the number of clients you have from week to week can vary greatly. In your line of work, it's always best for you to take on as much as possible to garner the most amount money as you can. And since the day I gave you my payment, it became obvious that your other projects would earn you more income, thus pushing my computer to the back burner. So I wholly comprehend why you've not devoted your time and effort toward me.
However, I do have issues with other aspects of our business relationship. First and foremost is the fact that you're never in direct contact with me. On four occasions we've made appointments to get together so you can sit in front of my computer, and on four occasions you've failed to fulfill those plans. Even worse is that at no time have you given me fair warning that you would not show up, nor have you had any plausible excuse except to say "I've been busy" or "I forgot." I would also send emails asking when you might have time to reschedule, and these emails were ignored entirely. This lack of communication is inexcusable. It would have taken no more than two minutes to write me an email to tell me that you had to cancel our plans on any given day, and yet you failed to demonstrate an iota of satisfactory customer service.
I now quote directly from your website:
"My work is guaranteed or your money back!"
The verbal contract we made was that I would pay you a fee of $75 if you were to diagnose / fix the blue screens of death and to have the audio function properly. As of this moment, neither of these issues have been corrected. I paid you on good faith, but the issues remain. And furthermore, you have yet to make any effort to rectify the situation. Therefore, your work is unsatisfactory and I deserve to have all monies returned.
The reason I expect a full refund is simple, but please allow me to elaborate with a similar hypothetical situation. Imagine that you've brought your car to an auto mechanic. You tell him that: a) The engine stalls when you put the car into high gear; and b) The radio plays, but very softly. The mechanic agrees to fix your problems. The next day, you pay the professional his fee, drive off the lot, and within minutes you realize that neither issue has been taken care of. When you ask the mechanic what he spent his time doing, he tells you that he's washed the car, filled the tires with air, cleaned the trash from your backseat, and installed a seat belt. While these tasks he's performed are generally sound practices to help your car be a better machine, nothing he did directly addressed the problems he was hired to fix. If this were to actually happen to you, I can only imagine that you'd be angry and you'd expect him to either work on the problems or to give you your money back.
The above example is a mirror of what happened between the two of us. I will heartily agree with you that performing tasks such as installing critical updates, implementing a free anti-virus program, and running system utilities such as ScanDisk and hard drive defragmentation are good practices that will help make my computer better overall. However, none of it was necessary, and none of it directly impacted either issue I had hired you to fix. Yes, everything you did were perfect examples of proper general computer maintenance, but I hired you to diagnose and correct specific computer issues.
In summary, you failed to live up to your end of the bargain. More than a week has passed since I alerted you that your previous work was unacceptable. And since that time, you have made absolutely no effort to contact me directly, let alone begin any true diagnostic services. It is now nine days after our verbal agreement, and you have completed precisely zero percent of what was asked of you, nor do you show any signs of rectifying the issues any time soon.
So I reiterate, your lack of proper work, effort, communication, or commitment what I hired you to do is not indicative of "guaranteed work", and my money will be returned to me.
As I wrote above, I understand the reasons why you have not been working on my computer. But I hope you understand my position and my utter disappointment, too. You need not respond to any of this. All I want is for you give the $75 to Amber so she can deliver it to me at work and for the both of us to move on from this disaster. Please return my money by Monday, December 21st, 2009.
I thank you for the time. I truly wish our business together had ended better. You seem like a cool, stand-up guy and I hate to have to terminate our verbal contract so harshly. If you hadn't been so busy, maybe things would have turned out completely differently. But alas, guarantees were not met, you've not delivered the services you promised, and I am no longer able to maintain any semblance of patience.
Good luck with your future endeavors.
Google