Ugh.. first day as a tech support!
It's a bit lazy here (au contraire to what I was expecting).
Came to the office at 8:04 and the first request from a customer came up at 11 (!!) A.M.
If not Asimov's Foundation, I'd sleep all that time.
Now, there's a necessity of a preamble.
I, along with a senior colleague (all right, "we" is more appropriate).... we are supposed to deliver tech support services for russian speaking customers. Requests we need to take care of are marked with a special flag. So, this guy I'm working with - he sent an e-mail message to British guys who had taught us the basics of the support work process - "Will we work only with russian language SR (wich are marked by the flag)? /quoted from the message/.
Of course, the answer from British teamlead was "yes".
So, about that request.
It was flagged appropriately, but it was in English (as some people among the customers' employees were unaware of russian language support existence).
So the guy is all like NOPE! It's not in Russian! I'm not going to inform the customer either! Not my job, not my problems.
While I was trying to put some common sense into his head, the ticket was taken by some Hindu guy.
That was... weird. Looks like I'll have to work with a person who'll keep on saying "not my job" 8 hours a day, 40 hours a week.
*stabs Dry's floatpillow with a knife.
*grabs a bottle of wine and pulls the cork out with teeth
sup bar