Diablo 2 Resurrected server problems causing more frustration – Affecting you?

Diablo 2 Resurrected server problems continue this weekend as numerous issues continue to frustrate players.

On Saturday Blizzard pulled the servers down for a few hours for what they called “emergency maintenance”. Players were once again having problems logging in but there have been numerous issues since the game launched on 23rd September. These have yet to be resolved.

For the past week, we have seen reports of lag, rubberbanding, and of course the connection issues. This has not been a flawless start for D2R by any means. Better than Diablo 3 but not stellar.

The biggest frustration for a lot of players has been logging in to find their characters missing. Then comes the rollback to fix the issue which means a lot of progress can been lost with items disappearing from inventory. Items vanishing does cause problems if it’s a quest item and you have already done the quest.

It’s now Sunday and the problems continue on both US and EU servers. Players unable to login, rollbacks, servers being pulled down with authentication issues, it’s becoming the norm for players. Playing online right now has become a bit of a gamble.

The only plus side is that you can play single player but that’s no substitute for a game that prides itself on online play. With no TCP/IP there’s not even the option for the home LAN which is how I would usually play.

At this point, you have to wonder what’s going on over there. This is a company with decades of experience when it comes to online services, after all, it was Diablo that set those wheels in motion for Blizzard all those years ago.

Diablo 2 Resurrected server problems? Have a Tweet

While I know that most of the old guard has left Blizzard, and it’s not the same company anymore, there’s no excuse for what’s been happening.

With our dollars now in the bank from the sales, where’s the support?  Cryptic Twitter messages don’t cut it when it comes to support for a problem that’s reoccuring, let’s hear what’s really going on and maybe players will be a little more understanding. There are so many of these apologies players will be willing to accept.

[#D2R] We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts.

— Blizzard CS – The Americas (@BlizzardCS) October 10, 2021

[#D2R] We apologize once again for the inconvenience caused by today's outages. We're working to resolve this as quickly as possible!

— Blizzard CS – The Americas (@BlizzardCS) October 10, 2021

Communicate

I know it’s the weekend but where is a detailed post from the support team? Where is a CM? If you are going to sell a game that uses online play as a selling point, it would be advisable to have proper community communication channels open 24/7.

Whatever the reasons are for the instability, the lag, the login issues, the rollbacks, there needs to be a final solution. Without these problems being fixed there will be no ladder season and there will be no substantial patch updates. Simply put, Blizzard needs to get their act together. Blizzard’s reputation has been somewhat tarnished in recent years and months and this is not exactly helping.

D2R should be the Blizzard game that restores some faith in the company but patience will wear thin. How has it been for you this weekend? Have the Diablo 2 Resurrected server problems been frustrating your play time?

Update: On Monday 11th October, Blizzard posted the following: