Blizzard has now released a statement regarding the Diablo 2: Resurrected launch issues people have been experiencing. This includes the character lockouts which has still to be fully resolved.
As we continue to monitor Diablo II: Resurrected launch, we would like to share our team’s primary focuses through Day 2 of our journey.
Some players have reported offline characters disappearing or losing progress, and we believe we have identified the issue. To prevent this from impacting your experience, we made a post 309 detailing how to avoid losing offline character progress. We intend to release a permanent fix for this today for PC and for consoles shortly thereafter.
Furthermore, our team is working to resolve the issue of character lockouts. Many of these characters are already in the process of being unlocked. We anticipate this process will take a few hours to complete.
For players unable to create or join game lobbies, we’ve been evaluating activities that have prevented them from being able to play in those sessions. We’re actively working to find a solution to these issues.
Additionally, our team has been monitoring players’ uptime across the globe. We’ve been reviewing crash reports across all platforms as we work to make Diablo II: Resurrected as stable as possible.
On top of this, we’re exploring the AVX issue, preventing players from launching the game. As we progress, we’ll provide an update if we receive a development on this front.
Lastly, we’ve been observing various gameplay issues and feedback, and will provide a more comprehensive update on those items after we tackle the above items.